Children’s Programme FAQ’s

General

How do I book?

All bookings are online. Please visit our How to book guide for more information.

Do I have to be a member?

We have removed our membership package to make it easier for parents and children to access the playscheme.

What changes are in place to promote safety?

  • Social distancing measures will apply all through the day
  • Enhanced cleaning and sanitation is taking place, regularly across the club on a daily basis
  • Where possible,  children will be given their own specific socially distant zone.
  • We will also be taking the children out to open spaces on a daily basis (weather dependant)
  • Dedicated spaces in the Club setting for children to use whilst Playscheme is running
  • One-way system in the club
  • 2 separate parent sign-in/out locations
  • Enhanced hand washing routines
  • Children will not share equipment
  • The equipment children do use will be cleaned by staff before and after each session.  
  • Reducing capacity to 2 groups of 15 children per day
  • All trips will be to Coram’s Fields or Regents Park. No public transport will be used.
  • The majority of the time staff will be able to keep a 2m safe distance from children, as a result, they will not wear masks. However, PPE will be used if the staff member has to break 2m social distancing i.e. if first aid has to be performed.

I have added my child as a family member but it is still not letting me book, what do I do?

Please ensure you have entered the child’s DOB as the bookings are age-restricted.

I have a credit owed to me from previous sessions, how do I use it?

As we are using a new system, any credits owed do not automatically transfer over. Please create a Mind Body Online account for yourself adding the child as a family member. Once completed, please email cyp@ymca.co.uk and we will add the credit to the account. Please note that you will not be able to access the credit until we confirm it has been added via email.

Can I pay with Childcare Vouchers?

Please create a Mind Body Online account for yourself adding the child as a family member. Once completed, please email cyp@ymca.co.uk and we will make the booking. Please note that you will not be able to book online to pay by childcare vouchers.

What if my child or a family member develop symptoms?

If your child or a family member develops any COVID-19 symptoms, please get a test ASAP. Please do not bring your child to the Club until a negative test has been confirmed

Can parents/carers stay in the building?

We will have allocated spaces dependent on which classes your child will be attending. Please follow the signage around the building

After School Sports

What is the capacity of each class?

All classes will be limited to 10 children per class to aid social distancing measures.

What space will the classes take place in?

Football and Basketball will take place on the sports floor. All other courses will take place in our larger studios.

Will the classes be safe in the studio?

Measures are in place to ensure classes in the studio are safe. Social distancing will apply, and all equipment will be sanitized before and after each session. There will be no equipment sharing.

Can I trial a class?

Please email cyp@ymca.co.uk to enquire about available trial classes.

Swim School

Will the teacher go in the water?

To comply with social distancing measures, the teacher will not be in the water, instead, teaching from the pool side.

Are parents/carers allowed in the water?

Yes, 1 parent/carer is allowed in the water with the child.

How many children will there be per lesson?

Stages 1-3 will have 4 children per class, whilst Stages 4-7 will have 6 children per class.

How many teachers will there be per lesson?

All classes will have 1 teacher.

Can the children use any of the floating aids?

Yes, floating aids will be available for children to use each session.

Summer Playscheme

How much is it and at what times?

The playscheme is £35 per day, from 9.00am – 4.30pm. You can book 5 days for £160, a saving of £15. Please ensure you choose the ‘Summer Playscheme 5 day offer’ at checkout.

What changes are in place to promote safety?

  • Social distancing measures will apply all through the day
  • Enhanced cleaning and sanitation is taking place, regularly across the club on a daily basis
  • Where possible, children will be given their own specific socially distant zone.
  • One-way system in the club
  • Children will not share equipment
  • The equipment children do use will be cleaned by staff before and after each session
  • Reducing capacity to 2 groups of 15 children per day
  • The majority of the time staff will be able to keep a 2m safe distance from children, as a result, they will not wear masks. However, PPE will be used if the staff member has to break 2m social distancing i.e. if first aid has to be performed
  • We will also be taking the children out to open spaces on a daily basis (weather dependant)
  • Dedicated spaces in the Club setting for children to use whilst Playscheme is running
  • 2 separate parent sign-in/out locations
  • Enhanced hand washing routines
  • All trips will be to Coram’s Fields or Regents Park. No public transport will be used.

I have 2 or more children, is there a sibling offer?

We are currently unable to offer a sibling discount. We hope to be able to bring this option back soon.

My children are in different age groups, can they stay together?

All children will have to stay with their age groups as part of our policies to manage risk.

Will I be able to receive a refund if my child cannot attend Playscheme due to COVID-19? Or if I have booked a day in error?

You can cancel up to 72 hours before your booking date. This will be returned as a credit to use against future playschemes. After this point, all bookings are final and you will be charged the full amount.

Does my child have to go to the park?

All children will have to attend the trip to the park in the afternoon.

It is my child’s first time; will they have a specific worker?

Your child will have 2 staff members who will support them during the week. Staff will be informed that it is your child’s first time attending.

Will the tuck shop be running?

As we have broken the playscheme into different spaces, there will be no tuck shop. Please pack a snack for your child.

Will swimming be on the timetable?

We are unable to run swimming as part of the playscheme. We hope to bring this back to the timetable for future playschemes.

What activities will be running?

Activities include an obstacle course, circuits, athletics, basketball, football and more.

Are there Earlybirds or Twilights?

There are no earlybirds or twilights. We have extended the standard day to 9am - 4.30pm.