Read our reopening FAQ's

We’re so excited to welcome you back! 

The safety of our members and staff is our number one priority. To ensure everyone stays safe and active at our Club we have implemented a range of measures derived from Government, Public Health, UK Active and National Governing Body guidelines. 


Booking and payment




Booking and payment

Do I need to book in advance?

To monitor capacity and avoid overcrowding, we have introduced an online booking system. As from the 12th of April all pool sessions will need to be pre-booked and as of the 17th of May classes and the sauna and steam room will also need to be pre-booked. This will be done via our online Mind Body Online (MBO) booking platform. You will need to register your details. Please click here  to find our more about the booking system and click here to book. Once you have booked your session you will receive a confirmation email which you show to reception on arrival.

Sessions include -  

  • Pool 
  • Older adults 
  • Children’s Programme 
  • Short Courses e.g. Ceramics/Spanish etc. 

If you cannot make your booking, please cancel it so other members can attend. 

Sessions are for 45 minutes.  

Please arrive on time as session times cannot be extended if you are late. Please have your booking ready to show club reception staff and if you have to wait due to arriving early please either wait outside the club or queue observing the 2 metre rule. Please scan the QR codes for Track and Trace when you enter via the NHS app.

You may book in for multiple sessions in one day when you check-in at the Club reception please let a member of staff know, so they can sign you in and give you a wrist band for each relevant session. 

Do you accept cash payments?

If you need to make any payments at club reception contactless payments are required as we are unable to take cash payments, this helps to reduce Covid-19 transmissions. 

What will happen to my membership when you reopen?

Direct debit payments will resume on the 8th April but don’t worry your first payment will reflect any lost days due to the national lockdown. For those who have paid in full, your expiry date has been amended to reflect any lost days. If you have any questions, please contact our membership team on your first visit.


Are changing room and showers open?

There will be some showers available, we do recommend that you shower only if you have to and please bring your own shower towel with you.  

Hair curlers will not be available for use.  

Hair dryers are available in the therapy rooms on Level -3 (found behind the stretching area).  Please use a face covering when drying your hair and please be conscious of social distancing.  

Is the café open?

The club café is currently closed and has been converted to a temporary teaching space for YMCAfit students. 

Are the steam room and sauna open? 

Our sauna and steam room will be open from the 17th of May. We will be airing and cleaning the space every session, as part of our enhanced safety and cleaning processes. Sessions will have to be pre-booked online through our booking system.  

Is the pool open?  

Yes, our pool is open, and we have limited the number of Swimmers per lane to allow for social distancing. We ask that you please wear flip-flops when going up to the swimming pool. Sessions will have to be pre-booked online through our booking system.  

Are towels available? 

We are not currently renting out towels, please bring your own.  


What will the group exercise experience be like?  

On the 17th of May we hope to resume all your favorite classes, including Sculpt, Legs Bums Tums, Cross Circuit, Cardio Circuit, Cycle, Pilates and of course Yoga. 

You will need to book a space in any class you attend. To allow you to maintain a safe distance between yourself and other members, there will be fewer people per class and designated markings on the floor. 

All equipment is already laid out in your workout area and is sanitized before each class. For extra peace of mind, we recommend that you spray down and sanitize your station before and after use.  

We advise you to bring your own mats to Yoga classes to help us prevent contamination from shared equipment. If you don't own a yoga mat, we can provide one to you please sanitise the mat before and after the class. 

Will you still be providing online classes?  

Yes, we want to reach as many people as possible and understand that not everyone can make it back to the Club. As such classes are free via our YMCA Club Facebook Page. Archived classes on Facebook will also be available, so that you can still workout with the team anytime you want. 

There are also free sessions on the Central YMCA YouTube channel for Older adults and those wishing to take part in exercises of a low to moderate intensity. 


How will I be able to social distance in the gym? 

We have completed a COVID Secure risk assessment and our signed certificate is displayed at the Club entrance 

We are limiting the capacity in the gym, classes and pool to allow for social distancing.   

We’re leaving a 2m space between our equipment where possible or taking every other piece out of use to ensure there is adequate space between members whilst they work out.  

To avoid congestion on the stairs and corridors a one-way system is in operation throughout the majority of the Club.  

Posters displaying social distancing measures and hygiene protocols will be displayed on a notice board as you enter the building. Please read these when you first enter the Club. 

How is equipment being kept clean? 

We have introduced extensive cleaning procedures, our team will be regularly sanitizing and wiping down equipment to keep you safe. 

Disinfectant spray and disposable paper towels are provided throughout the gym and studios, and we’re asking everyone to work together to keep our space clean by sanitising equipment before and after use. 

Hand sanitising machines can be found on every floor. Please sanitise your hands when you enter the Club, regularly throughout your session and before you leave the building. 

We also ask you to please bring your own water bottle and avoid using the water fountains. 

Do I need to wear a mask to the gym? 

As we have a large space, which allows for social distancing in the club the wearing of face masks will not be enforced, but if you wish to wear one, of course, you may do so. 

Do I need to wear gloves? 

Gloves are not mandatory as the World Health Organisation (WHO) advice is that it is preferable not to wear gloves but to regularly wash your hands. 

What are the changes to the Older Adults Programme? 

The Healthy Living/Older adult’s class timetable is reduced, and we are slowly bringing back your favourite classes.  

The swimming pool is available every day from 2 to 3pm for older members 2pm to 2.45pm. 

On Saturdays and Sundays both the slow and medium pool lanes are reserved for members over the age of 60. 

Has the children's programme reopened?  

Children’s programmes have restarted. Please see the children’s programme FAQ's here.

What happens if I come into contact with Covid? 

Please do not enter the building if you are feeling unwell or are displaying any symptoms of COVID.

If you do have symptoms, please report this to the nearest available member of staff, we will then ask you to leave (if not requiring immediate medical attention) on your way out please avoid touching anything.

We would record details of what activity you have been involved with and ask if you have been in close contact with others during your visit. You would need to self-isolate for at least 10 days, if you are tested, and the result is negative, there is no follow up required.

If you are in a bubble, we would inform others in the bubble to follow good hygiene and monitor for symptoms.

We would plan to complete an additional deep cleaning.

If anyone tested positive for coronavirus, they would need to self-isolate for at least 10 days. They may be directed to tell people they've been in close contact with in the past 48 hours that they have coronavirus.

If we have multiple cases of symptoms, we will contact our local health authority and NHS direct (or likely be contacted) for guidance on test and trace which may require self-isolation for other users/attendees for 14 days and possible restrictions on access.

Support and Guidance  

Communication is key and there’s a lot of change that you, may need to digest. Continuous communication throughout this process is key to ensure you feel safe and supported when using the club facilities.

The information around COVID-19 changes on a frequent basis and we will monitor the latest advice for any changes that could impact our business. The following are some useful links that can be monitored for the latest information.

NHS COVID-19 Latest Information

ukactive Covid-19


YMCA Awards Covid-19 Information and update

GOV Guidance for further education and skills providers

Your wellbeing is of the utmost importance to us please let us know if you need any support. 

Chung | 1 February 2021