Safety FAQ's

The safety of our members and staff is our number one priority. To ensure everyone stays safe and active at our Club we have implemented a range of measures derived from Government, Public Health, UK Active and National Governing Body guidelines. 


Booking and payment




Booking and payment

Do I need to book in advance?

From the 19th of July, you will no longer need to book for a swim, sauna or steam session. Group exercise sessions will still need to be pre-booked. This can be done via our online Mind Body Online (MBO) booking platform. You will need to register your details. Please click here  to find our more about the booking system and click here to book. Once you have booked your session you will receive a confirmation email which you show to reception on arrival.

Sessions include -  

  • Children’s Programme 
  • Group Exercise classes
  • Short Courses e.g. Ceramics/Spanish etc. 

If you cannot make your booking, please cancel it so other members can attend. 

Please arrive on time and please have your booking ready to show club reception staff. Please scan the QR codes for Track and Trace when you enter via the NHS app.

Do you accept cash payments?

If you need to make any payments at club reception contactless payments are required as we are unable to take cash payments, this helps to reduce Covid-19 transmissions. 


Are changing room and showers open?

There will be some showers available, we do recommend that you shower only if you have to and please bring your own shower towel with you.  

Hair curlers will not be available for use.  

Hair dryers are available in the therapy rooms on Level -3 (found behind the stretching area).  Please use a face covering when drying your hair and please be conscious of social distancing.  

Is the café open?

Alaa the new owner from Wraps N More has reopened the café, serving delicious sandwiches, wraps, salads, smoothies and hot drinks. 

Are the steam room and sauna open? 

Our sauna and steam room are open. These will limited to a small capacity to enhance social distancing. They will be aired and cleaned regularly.

Is the pool open?  

Yes, our pool is open, and we have a capacity limit clearly stated by the poolside that we will adhere to. In the unlikely event that it is hit we may ask you to wait until space is made available. We ask that you please wear flip-flops when going up to the swimming pool 

Are towels available? 

We are not currently renting out towels, please bring your own.  


What will the group exercise experience be like?  

You will need to book a space in any class you attend. To allow you to maintain a safe distance between yourself and other members, there will be fewer people per class. 

For extra peace of mind, we recommend that you spray down and sanitize your station before and after use.  

We advise you to bring your own mats to Yoga classes to help us prevent contamination from shared equipment. If you don't own a yoga mat, we can provide one to you please sanitise the mat before and after the class. 

Will you still be providing online classes?  

Yes, we want to reach as many people as possible and understand that not everyone can make it back to the Club. As such classes are free via our YMCA Club Facebook Page. Archived classes on Facebook will also be available, so that you can still workout with the team anytime you want. 

There are also free sessions on the Central YMCA YouTube channel for Older adults and those wishing to take part in exercises of a low to moderate intensity. 


How will I be able to social distance in the gym? 

We have completed a COVID Secure risk assessment and our signed certificate is displayed at the Club entrance 

We’re reducing the amount of equipment available where possible or taking certain pieces out of use to allow adequate space between members whilst they work out. This will be in line with Gov guidelines.   
We ask that members remain respectful on the stairs and corridors to avoid congestion. 

How is equipment being kept clean? 

We still have in place extensive cleaning procedures, our team will be regularly sanitizing and wiping down equipment to keep you safe. 

Disinfectant spray and disposable paper towels are provided throughout the gym and studios, and we’re asking everyone to work together to keep our space clean by sanitising equipment before and after use. 

Hand sanitising machines can be found on every floor. Please sanitise your hands when you enter the Club, regularly throughout your session and before you leave the building. 

We also ask you to please bring your own water bottle and avoid using the water fountains. 

What are the changes to the Older Adults Programme? 

Classes will still be prioritised to Older Adults. 

Has the children's programme reopened?  

Children’s programmes have restarted. Please see the children’s programme FAQ's here.

What happens if I come into contact with Covid? 

Please do not enter the building if you are feeling unwell or are displaying any symptoms of COVID.

If you do have symptoms, please report this to the nearest available member of staff, we will then ask you to leave (if not requiring immediate medical attention) on your way out please avoid touching anything.

We would record details of what activity you have been involved with and ask if you have been in close contact with others during your visit. You would need to self-isolate for at least 10 days, if you are tested, and the result is negative, there is no follow up required.

If you are in a bubble, we would inform others in the bubble to follow good hygiene and monitor for symptoms.

We would plan to complete an additional deep cleaning.

If anyone tested positive for coronavirus, they would need to self-isolate for at least 10 days. They may be directed to tell people they've been in close contact with in the past 48 hours that they have coronavirus.

If we have multiple cases of symptoms, we will contact our local health authority and NHS direct (or likely be contacted) for guidance on test and trace which may require self-isolation for other users/attendees restrictions on access.

Support and Guidance  

Communication is key and there’s a lot of change that you, may need to digest. Continuous communication throughout this process is key to ensure you feel safe and supported when using the club facilities.

The information around COVID-19 changes on a frequent basis and we will monitor the latest advice for any changes that could impact our business. The following are some useful links that can be monitored for the latest information.

NHS COVID-19 Latest Information

ukactive Covid-19


YMCA Awards Covid-19 Information and update

GOV Guidance for further education and skills providers

Your wellbeing is of the utmost importance to us please let us know if you need any support. 

Chung | 1 February 2021