FAQ's

Why do I need to use my MBO email but create a new password when I first log into the new MBO/YMCA online account?

You need to use your MBO email address because all your MBO/YMCA online account history is associated with that email address in our new system.

How can I make sure the MBO app is linked to my YMCA membership?

You need to use your MBO email address because all your MBO/YMCA online account history is associated with that email address in our new system. If you are unsure of what email address is associated with your MBO account, you can check it by logging into https://clients.mindbodyonline.com and clicking the My Info tab. Your MBO email address is listed on the Personal card of your Profile.

How do I book a class?

Scroll top tab left, Press Online Classes, choose class you want to book, Press red tab Book.

Why don't my booked classes get added to my Calendar?

There are three main reasons why your booked classes are not getting added to your calendar.

1. Currently, booked classes are only added to your device's native calendar. For iOS devices, this is your Apple calendar. For Android devices, this is your Google calendar.

2. "Add Classes to Calendar" has not been turned on. To ensure this setting is on, navigate to the Settings screen and select "Add Classes to Calendar."

3. All calendars and all categories of calendars are not set to be visible on your device. To check the visibility of your calendars, navigate to the general calendar settings on your mobile device.

How to get YMCA app?

YMCA app, sessions there are free of charge for members https://apps.apple.com/tt/app/central-ymca/id1528774717#?platform=iphone

Download the app from the link above, register yourself, book for online class and access them via link sent to your email.

How many online classes I can book?

There are no limits on how many sessions you can book a month. There is a maximum capacity of the online class which is 999.

How do I access online class after booking it on the app?

You will receive an email with a link 30min before your booked class where you can access online class.

What browser supports MBO/YMCA apps?

Safari and google Chrome are best browsers to access online classes.

Are any of the live classes on YMCA/MBO available after the sessions?

MBO has no pre-record classes available. You can always find one pre-record class on Central YMCA Club Facebook page available for at least 24hrs.

Why does my screen keeps freezing?

Screen can freeze because of the internet issue at both, instructor and members, sides. Try to re-join class for better quality.

| 4 February 2021